All Falcon range cookers, splash backs and hoods are guaranteed as standard for THREE years.

All refrigerator, freezer, wine cooler and ice maker come with a ONE year parts and labour guarantee.

Under this guarantee accidental damage is not covered.

Items that are not included under the warranty include griddles, wok rings, baking trays, grill pans, trivets, filters, light bulbs and other consumable accessories.

Falcon Quick Fixes

CG Service engineers are frequently called out to customers home to find that the problem is very easy to fix. So, before you call us out we have listed here the most common easy fixes to check. If you try these and the appliance still is not working then book a service call here.

It’s always a good idea to check the troubleshooting section of your user manual before contacting an engineer. The Top 2 easy fix faults frequently reported to us are -

1 Gas burners sparking but not lighting.

Check for over spill onto small brass jet below burner. This can be cleaned using some fuse wire

2 Problems with the gas burners

We recommend the appliance gas installation be checked once a year for correct pressure, soundness and leaks or at least once every five years when the bottle hoses should also be changed. This is a "Gas Safe" recommendation and it’s surprising how many problems stem from poor gas pressure.

Want to Request a Service Call - click here